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Checkout shows HTTP 502 or checkout_creation_failed

  • Retry once from Settings > Subscription & Billing.
  • If it repeats, capture timestamp and contact support.

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Billing does not update after payment

  • Click Refresh Billing.
  • Wait 30-60 seconds and retry.
  • Webhook updates can be asynchronous.
  • The page may not auto-refresh immediately after checkout completion.

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Restricted key save fails with mode mismatch

If you see a message like:
  • The selected mode does not match the key
  • Selected mode is live, but key belongs to test mode
Do this:
  1. Verify selected mode in Settings (Test vs Live).
  2. Verify key prefix:
    • Test -> rk_test_...
    • Live -> rk_live_...
  3. Generate/copy the key from the same Stripe dashboard mode.

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Stripe not connected

  • Click Refresh Status.
  • Re-run Connect Stripe.
  • Confirm you used the intended mode (test vs live).

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Cancel trial or switch-to-free fails

  • Retry from Settings > Subscription & Billing.
  • Click Refresh Billing to confirm latest provider state.
  • If you still see an HTTP error, capture timestamp and contact support.

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Data appears truncated

  • Compare active customer count to plan limit in Settings.
  • Upgrade plan if active count exceeds your current tier.

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Contact support

Use monetizationapps.com/contact and include:
  • timestamp with timezone
  • account email
  • Stripe account ID (if applicable)
  • screenshot of the error